EDUCATING, EVALUATING, ADVISING, AND ENTERTAINING - DIGITAL INFLUENCERS AND THEIR NARRATIVES

Organizations have been increasingly exploring storytelling as a valuable strategy to engage customers to increase their attention and retention. Social media platforms like Instagram have become essential tools for many brands to use storytelling through influencers. In this study, we explore the narratives constructed by digital influencers, as they play a crucial role in shaping their brand image and engagement with their audience. By analysing the narrative strategies used by digital influencers, we contribute to a deeper understanding of the role and impact of digital storytelling. We identify, illustrate, and discuss four narrative strategies: educating, evaluating, advising, and entertaining. Our study motivates further research to develop a detailed conceptual understanding of digital influencers and digital storytelling

Value co-creation in the digital factory – The empowered role of shop floor workers

There is a gap in the Business Process Management (BPM) literature addressing human and organizational factors in BPM practice in organisations. This research in progress paper proposes to identify organisational cultural factors and assess their impact on BPM success in an organization. The paper explores the extant literature on organisational culture in a BPM context and BPM culture. Shien’s model is selected as the most comprehensive model of organisation culture and is extended to include the dimensions of BPM culture as proposed by Schmiedel, Vom Brocke and Recker. In the conclusion a proposed field study exploring the validation of the dimensions of BPM culture is outlined

Exploratory Research to Identify the Characteristics of Cyber Victims on Social Media in New Zealand

Cyberbullying is omnipresent among all sections of society who have access to the internet. Vast research has been carried out on this topic around the world however there has not been enough research that is New Zealand based. The objective of this research is to identify the characteristics of cyber victims on social media in New Zealand. We scrutinize the prevalence of cyberbullying in New Zealand among university students based on age, gender and personality. The survey was designed stating the hypotheses developed as a result of the literature review. We gathered the data of sample size n = 158. We conclude that students with openness to experience are more likely to be cyberbullied compared to the other personalities. Whereas, we found no correlation of age and gender with the cyber bullying on a university level. The results from this study can have a positive application in counter cyberbullying programs in New Zealand. This study will a give an impetus for further analytical research in the field of cyber bullying in New Zealand

Agility practices for software development: an investigation of agile organization concepts

In the context of agile software development in New Zealand and Australia, this paper examines the organizational agility related practices with agile software development. The paper looks at agile software development practices in established software development teams and proposes further practices based on organizational agility concepts that can support the agile software development manifesto. With a focus on the organizational agility for agile software development, this study adds to the limited body of research into theories for agile software development. The survey method is used in in conjunction with partial least squares (PLS) method to examine the organizational agility practices that best support agile software development. Based on eight organizational agility concept related practices for agile software development are proposed and validated through this process. Our findings suggest that, knowledge management, organizational culture, organizational learning, competencies, responsiveness, speed, team effort, and workforce agility are vital elements for achieving software development agility

User Attitudes and Support in Health Information Systems Implementation - the case of the Danish Sundhedsplatformen

The implementation of Health Information Systems (HIS) has been heralded as bringing numerous benefits to the healthcare sector. When implementing a HIS, the attitudes of the various users (nurses, doc-tors, admin people) towards the HIS can be influenced by a number of different factors. User support has proved to be one of the most important ones. Most recently, Sundhedsplatformen, one of the largest public HIS in Denmark, is being implemented in 18 hospitals across Zealand. In this context, we conducted 21 interviews at one of the major hospitals, Rigshospitalet, and qualitatively coded them. This allowed us to explore three archetypical groups of user attitudes toward Sundhedsplatformen: ‘Dedicated’, ‘Frustrated’ and ‘Despondent’. Further, we identified manifestations of insufficient user sup-port on different levels. We clustered these elements into three levels of support: ‘Individual’, ‘Techno-logical’ and ‘Organisational’. Reflecting on the manifestations of insufficient user support enables us to achieve a nuanced and holistic understanding of user support as an important adoption factor and further how user attitudes can be addressed when implementing HIS

VALUE CO-CREATION AND OPPORTUNITIES IN HEALTH CARE AND WELLBEING: THE CASE OF THE GREEN PRESCRIPTION

The Green Prescription (GRx) is a health and wellbeing service that aims to manage the in-creasing obesity rates in the New Zealand population by providing free advice and support to at-risk patients. We evaluate the GRx service ecosystem using a qualitative approach and apply-ing a value co-creation framework. The resulting mapping allows us to identify new value co-creation opportunities and implications for practitioners. The research contributes a mapping of customer, supplier and encounter processes to a healthcare ecosystem and identifies existing and new value co-creation opportunities within the GRx ecosystem. We suggest that the GRx provider design a technological solution that allows the actors within the ecosystem to collabo-rate and create value. We also suggest that the service supplier could facilitate value co-creation by considering patients’ extrinsic motivators. The service supplier could improve the health-related intervention delivery by the use of Web 2.0 facilities, and enhance resource-sharing relationship experiences by making transparent a larger range of resources. Our study shows how the healthcare service provider may benefit from understanding active customer involvement in the relationship experience. We suggest that innovative research approaches such as the one applied may be useful when studying active customers and co-creation practices

Knowledge Management without Management -- Shadow IT in Knowledge-intensive Manufacturing Practices

The voluntary use of private device by employees without formal approval of the IT department, commonly termed Shadow IT, is an increasingly widespread phenomenon. In this paper, we study the role of private smartphones (and related applications like WhatsApp) in knowledge-intensive practices in the manufacturing domain. With an in-depth case study based on data gained from observations and interviews, we are able to empirically illustrate why workers use their private smartphones (contrary to company guidelines) and how they find significant gains of productivity by using the ‘forbidden’ applications. Our study contributes to knowledge management research by showing how private IT use can change existing knowledge management practices. At the same time, we are able to give rich insights into the rise of Shadow IT in a manufacturing context which takes place in a self-organised way without knowledge of the management. This enables us to take a step towards a knowledge management strategy perspective on Shadow IT

Progress on technology use in tourism

Purpose: With the rapid development and implementation of cutting-edge information technologies in tourism and hospitality, it is necessary to update the progress of technology use in the past 18 years and set up research agenda for future research. Adopting Information Systems (IS) as a reference discipline, this article aims to create a literature review of technology and tourism papers around the theme of use. Design/methodology/approach: Following the systematic literature review process of Aguinis et al. (2018), 314 papers were downloaded to determine how they applied the concept of technology use. Findings: Three themes about technology use emerged: types of processing, organisational use, and users. Among various types of technology processing, interactive and online are largely addressed in the tourism and hospitality literature. The organisational use theme explores how the competitive and strategic use of technology provides management support for organisations. There was a large amount of research focussed on direct users, such as individual characteristics, user attitudes, and user behaviour. The theories of TAM and UTAUT have been widely applied in these studies. Originality/value: This paper provides a review of key issues which has been discussed in tourism research in relation to technology use. By applying the scheme developed in the IS discipline, this study provides new insights into the development of technology in tourism. In addition, it also gives us the opportunity to suggest a research agenda by identifying research gaps and future research collaboration opportunities between these two fields